Your Privacy is Sacred to Us
We collect only what we need, use it only to serve you, and never share it with anyone. Simple, honest, and always in your favour.
At Fresh Bazaar, your personal information belongs to you — not to us, not to advertisers, not to anyone else. This policy explains clearly and honestly what information we collect, why we collect it, how we use it, and how we protect it. We have written this in plain language because we believe you deserve to understand it fully.
What Information We Collect
We collect only the information needed to process and deliver your order:
- Name — so we know who to address when we contact you.
- Phone number — to confirm your order and coordinate delivery.
- Delivery address — so our rider knows exactly where to bring your groceries.
- Email address — for order confirmation and important account notices.
- Order history — so you can track past orders and we can serve you better.
We do not collect payment card numbers, passwords, biometric data, or any sensitive personal information beyond what is listed above.
How We Use Your Information
Your information is used for one purpose only: to serve you. Specifically:
- Processing and delivering your orders
- Contacting you about your order status or delivery
- Responding to your support requests or return queries
- Sending order confirmations and receipts
- Improving our service based on order patterns (no personal identification involved)
We do not use your information for unsolicited marketing, spam, or profiling.
We Never Sell Your Data
Your personal information is never sold, rented, or shared with any third party for commercial purposes. We do not work with data brokers, advertisers, or marketing companies. Your information stays with Fresh Bazaar — period.
Sharing with Third Parties
We share your information only with trusted services that are essential to running Fresh Bazaar, and only to the extent necessary:
- Delivery riders — receive your address and phone number to complete delivery.
- Email service (Resend) — used only to send order confirmations.
- Hosting (Render.com) — your data is stored on their secure servers.
All third parties are bound by their own privacy and security obligations and may not use your data for any other purpose.
How We Protect Your Data
We take reasonable technical and organisational measures to keep your data safe:
- Passwords are stored using industry-standard hashing — we cannot read your password.
- All data is transmitted over encrypted HTTPS connections.
- Our database is hosted on a secure, access-controlled server.
- Staff access to customer data is restricted to what is needed to serve you.
Cookies
We use only essential cookies — specifically a session cookie that keeps you logged in and remembers your cart. We do not use tracking cookies, advertising cookies, or any analytics that identifies you personally. No cookie consent banner is needed because we only use what is strictly necessary for the website to function.
Your Rights
You have full control over your personal information:
- Access — ask us what data we hold about you at any time.
- Correction — update your name, phone, email, or address from your profile page.
- Deletion — request that we delete your account and all associated data. We will do so within 7 days.
- Objection — ask us to stop using your data for any purpose. We will respect that.
To exercise any of these rights, simply contact us by WhatsApp, phone, or email. No paperwork required.
Children's Privacy
Fresh Bazaar is a general grocery service. We do not intentionally collect personal information from children under 13. If you believe a child has created an account, please contact us and we will delete it promptly.
Changes to This Policy
If we ever change this policy in a meaningful way, we will update the "Last updated" date at the top and notify active users. We will never quietly change our privacy practices without informing you first. You can always check this page for the current version.
Contact Us About Privacy
For any privacy-related question, concern, or request — contact us directly. We personally handle all privacy queries. You will always talk to a real person.